Guides

Woman on the phone
Communicating effectively with patients

22 February 2022

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

Elderly man
Assessing mental capacity

17 February 2022

Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.

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Introduction to the NHS complaints procedure in Scotland

1 February 2022

Covering the basics of the NHS complaints procedure in Scotland.

Discussing during a meeting
Introduction to the NHS and social care complaints procedure in England

1 February 2022

Covering the basics of the NHS and social care complaints procedure in England.

Dentist using tablet in practice
Maintaining your GDC registration

25 January 2022

What you need to know about your GDC registration and keeping it up to date.

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Making decisions on behalf of adults lacking capacity

19 January 2022

Dental professionals need to be aware of a number of factors before making decisions on behalf of adults lacking capacity.

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Retiring from practice

18 January 2022

Retirement can be an exciting time, but for dental professionals it comes with added responsibilities. Here's what you need to know.

Dentist and dental nurse
Dental nurse indemnity - advice for dental professionals

23 December 2021

Dental nurses must have indemnity to practise, and will be asked to declare they have appropriate arrangements in place when they join the GDC register or renew their registration.

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Raising concerns

20 December 2021

Raising a concern at work can be a difficult area to navigate, so it's important to know how, when and why. Our quick guide answers some common questions.

Elderly man
Incapacity and the law in Scotland

20 December 2021

Guidance on treating adults who have or may have impaired capacity in Scotland.