If you choose to customise the site it will help you to find the most relevant content for your needs. You will still be able to access all content on the site.
Don't have an account? Click here to register
Handling an adverse incident properly can be a daunting task, so it pays to have a plan and know what steps to take.
As part of a community of practice, dental professionals are often stronger when everyone looks out for one another, says John Makin.
What information do you need to send the DDU if you've had a complaint made against you?
Composite bonding is a popular choice among patients seeking cosmetic treatment, but it can also be a source of complaints and claims.
Our dento-legal dilemmas let you learn from others and find out what help we can offer - and you can earn CPD along the way.
Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.
A senior GDP describes her descent into purgatory after a fellow dental professional made a vexatious complaint to NHS England - and how she fought back with support from the DDU.
Despite the best of dental professionals' intentions, patients can't always access care when they want it. In those cases, it's important to manage and deal with any complaints fairly and effectively.
If patients can't get dental treatment when they need it, frustrations can easily arise and bubble over into complaints. Here's our advice on managing patients' expectations over access to care.