Length: 58 mins
In this webinar, we explore why some people present with challenging behaviours, and offer some solutions to support and manage challenging people.
Key areas covered:
- the importance of good communication
- how difficulties in communication can give rise to complaints
- signs of potential issues to look out for and key actions to help minimise disruption
- the importance of appropriate written communications and record-keeping.
Aim
- To understand why people might present with challenging behaviours and to explore solutions to manage any challenging behaviour.
Objectives
- To explain why people might display challenging behaviour
- To offer some solutions to support and manage challenging people
- To consider strategies to reduce the risk of challenging behaviours escalating.
It is anticipated that this will help meet GDC learning development outcome A and D.
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