Dealing with challenging people

Length: 58 mins

In this webinar, we explore why some people present with challenging behaviours, and offer some solutions to support and manage challenging people.

Key areas covered:

• the importance of good communication
• how difficulties in communication can give rise to complaints
• signs of potential issues to look out for and key actions to help minimise disruption
• the importance of appropriate written communications and record-keeping.

Aim

• To understand why people might present with challenging behaviours and to explore solutions to manage any challenging behaviour.

Objectives

• To explain why people might display challenging behaviour
• To offer some solutions to support and manage challenging people
• To consider strategies to reduce the risk of challenging behaviours escalating.

It is anticipated that this will help meet GDC learning development outcome A and D.

To get your one hour verifiable CPD, please complete this short test.