Length: 58 mins
Presented by Leo Briggs, deputy head of the DDU, this webinar gives some practical advice and guidance on addressing, handling and resolving complaints.
Aim
- To provide an update on how a practice can try to resolve any complaints received.
Objectives
- To explain the importance of handling complaints effectively
- To understand the obligations of the different members of the team when dealing with complaints.
It is anticipated that this will help meet GDC learning development outcome A.
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