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19 April 2022
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
6 April 2022
What you need to know about your duty to declare any cautions or convictions as a dental professional.
Clinical audits and peer reviews are central to effective quality assurance. They help make sure best practice is being followed, and highlight any improvements in providing care.
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
5 April 2022
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
16 March 2022
Covering the basics of the Northern Irish NHS and social care complaints procedure.
Covering the basics of the Welsh NHS and social care complaints procedure.
15 March 2022
A witness to fact report is more complex than a clinical report, but writing it correctly may minimise any requests for you to clarify the details.
8 March 2022
There are specific principles and procedures surrounding young patients' consent to dental treatment.
4 March 2022
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions.