Social media policy

Which social media platforms do we use?

You can find us on Twitter, Facebook, Instagram and YouTube.

These accounts and our website are managed by our marketing team. You can contact us through social media or our website, where you can also add comments to articles. We welcome your thoughts, comments and questions.

DDU posts

We aim to post content regularly on social media. How often you receive that content is dependent on how often you log into your social networks and how much you interact with it. (Facebook, for example is set up to show you our content more frequently if you interact with it regularly by clicking, liking, commenting or sharing.)

Our posts are for general guidance only. If you are a member of the DDU and need advice relating to a specific situation, please contact one of our dento-legal advisers on 0800 374 626. If you're not a member, you should contact your own dental defence organisation.

Following us

To always get the latest news and advice, we encourage you to follow or like us although we may not automatically follow you back. Being followed by us is not an endorsement of any kind (or anything to be alarmed by.)

Availability

We will monitor accounts regularly from the hours of 9am to 5pm, Monday to Friday. We do not reply to all comments and posts although we do try to respond to all questions directed at us.

Your posts, @mentions and direct messages

We welcome feedback and comments and we want to keep discussion as open as possible.

However, please abide by our house rules.

House rules

  • Do not post comments or questions about your own membership, such as subscription queries. To protect your privacy, we are unable to answer specific customer service questions this way.
  • If your question is related to your membership, please send it via private message available on the social media platforms.
  • Please keep comments relevant to the subject being discussed.
  • Do not reveal any of your own personal details or those of others including names, private addresses, phone numbers or other details.
  • Do not post any information which might identify a patient or breach confidentiality in any way. You should also not include any details of locations, relatives, spouse or partner, which might identify the patient.
  • Do not post any details that refer to a specific case.
  • Make sure that your post is factually correct and legal bearing in mind copyright and intellectual property legislation.
  • Make sure that your post isn't defamatory, malicious, threatening, abusive, discriminatory, offensive or invades a person's privacy.
  • Do not incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics.
  • Do not post advertising spam including any commercial endorsement, promotion of any product, service or publication.
  • Do not use language which is offensive or provocative. This not only includes obvious swear words and insults (including using asterisks or other symbols to replace letters), but any language to which people reading it could reasonably take offence.
  • All comments must comply with the sites own standard terms and conditions.

If you see a post that you feel doesn't abide by our house rules, please report it using the website's report function.

The DDU reserves the right to remove comments and to suspend the ability to comment at any time without explanation.